Can I register for TeRA programme?
Yes, if you meet at least one of the criteria listed in chapter “Who can apply for the TeRA programme?”.
Where can I register for the programme?
Above, you can find the addresses of the registration points in Przemyśl, Stargard, Olsztyn, Koszalin and Bartoszyce. Please follow our website to stay informed about new locations available.
Can I register online?
There is no online registration for TeRA programme. To register, you need to make an appointment in advance by calling +48 800 11 22 33 and coming in person at the chosen registration point at the appointed time.
Should I come with all my family members for the registration?
No, it is not required. The head of the household (preferably a nuclear family/two generations family) can enroll all his/her family members currently staying in Poland upon showing their ID or other documents confirming their identity.
What documents should I bring?
You should bring only the identity documents (foreign or domestic passport) with the border crossing stamp after February 24, 2022 (or after February 9, 2022 fearing the possibility of the invasion) for all members of your family staying currently in Poland. The presence of a stamp is desirable, but not strictly required in some cases.
Is this help provided by the UN/UNHCR?
No. The Polish Humanitarian Action and its partners act as independent humanitarian organizations and currently implement their own project funded by various donors – all the logos can be seen on the website.
I’ve already registered for assistance from another organization. Can I register for TeRA programme?
If you are receiving or have received humanitarian assistance from other organizations in the last 3 months, you cannot receive the assistance within the Temporary Rapid Assistance Programme (TeRA).
How and when will I know if I was qualified for assistance?
The Polish Humanitarian Action regularly sends SMS messages about the results of the application review. You will receive SMS message at latest within 3 weeks from registration date. For its part, the PAH does its best to review the applications and ensure that applicants receive assistance as soon as possible.