PAH鈥檚 Temporary Rapid Assistance Programme (TeRA) for People Who Fled Ukraine

Unfortunately, we regret to report that at this time the project is under revision and we no longer schedule appointments to register with the TeRA programme until further notice. 

All people who have already applied and received confirmation of their enrollment in the programme are guaranteed to receive the remaining tranches of assistance within the upcoming weeks and months. 

Updated information on conditions, times and check-in points of the programme will be available on this website in the future. In case of further questions about the project, please contact our toll-free hotline (800-105-555). 

The Polish Humanitarian Action makes every effort to effectively provide assistance to those in need. 

Have you fled Ukraine due to the war? Are you or your family currently in Poland and in need of assistance? Are you and/or your family unable to cover your basic and essential needs? You may qualify for PAH鈥檚 TeRA programme. The main purpose of this programme is to help those most in need of assistance who fled Ukraine due to the war to cover some of their basic essentials.

Who can apply for TeRA Programme?

If you or your family have fled Ukraine due to the war on or after February 24, 2022 (or since February 9, 2022 fearing the possibility of the invasion) and you meet one of the following criteria:

  • You are a single women
  • You are separated from spouse/partner
  • You or your family members have/are with disabilities
  • You are disabled/unable to work
  • You are elderly men/women (pension age)
  • You are in single headed household with children
  • You are pregnant/lactating women
  • You or your family member suffer from chronic illnesses
  • You are a displaced student/young person
Meeting the criteria does not guarantee successful qualification

Please note that not everyone who applies will qualify for assistance. Only those who are most severely in need of assistance and those who are verified can be approved to participate in this Temporary Rapid Assistance Programme.


Additional information
  • There are no fees for applying for the TeRA programme.
  • You will also be asked to consent to the collection and processing of your information for the purposes of process of qualification to programme and providing humanitarian aid.

Due to high interest in enrollment, registration in the TeRA program is conducted by PRELIMINARY APPOINTMENT ONLY by phone:

+48 800 112 233 (toll-free for mobile operators from Poland)

The helpline provides information about locations and possible time slots for registration for people wishing to apply to receive assistance and it only serves the purpose of pre-registration. The helpline works between 9:00 鈥 17:00 from Monday to Friday. There is no other possibility of registering to participate in this programme. This helpline is intended to only pre-register.

After successful pre-registration, please show up at the selected location with documents of all members of the household that submits the application who are in Poland. Addresses, where pre-registered people can complete their application, are the following:

Dom Ukrai艅ski 鈥 Narodnyj Dim
ul. Tadeusza Ko艣ciuszki 5
37-700 Przemy艣l

艢wietlica Zwi膮zku Ukrai艅c贸w w Polsce
ul. Marii Konopnickiej 16
73-110 Stargard

艢wietlica Zwi膮zku Ukrai艅c贸w w Polsce
ul. J贸zefa Pi艂sudskiego 6/1
75-900 Koszalin

Olszty艅skie Centrum Organizacji Pozarz膮dowych
ul. Tarasa Szewczenki 1
10-274 Olsztyn

Cerkiew 艢w. Andrzeja Aposto艂a
ul. ks. J贸zefa Poniatowskiego 4
11-200 Bartoszyce

The Polish Humanitarian Action makes every effort to effectively provide assistance to those in need.

In case of questions about the programme, please contact the hotline number mentioned below.


Toll-free hotline (for subscribers of Polish operators):

  • 800-105-555



Download the document in PDF format

TeRA program FAQ

Can I register for your program?

  • Yes, if you meet at least one of the criteria listed in chapter 鈥淲ho can apply for the TeRA program?鈥

Is there any other registration point besides Przemy艣l?

  • You can find the addresses of the registration points in Stargard, Olsztyn, Koszalin and Bartoszyce above. Please follow our website to stay informed about new locations available.

Can I register online?

  • There is no online registration for TeRA program. To register, you need to make an appointment in advance by calling +48 510 162 826 and come in person at the chosen registration point at the appointed time.

Should I come with all my family members for the registration?

  • The head of the household (preferably a nuclear family/two generations family) can enrol all his/her family members currently staying in Poland upon showing their ID or other documents confirming their identity. The presence of all family members at a registration point is not required and unadvised.

What document should I bring?

  • You should bring only the identity documents (foreign or domestic passport) with the border crossing stamp after February 3, 2022 for all members of your family staying currently in Poland. The presence of a stamp is desirable, but not strictly required in some cases.

Is this help provided by the UN/UNHCR?

  • PAH and its partners act as independent humanitarian organizations and currently implement their own project funded by various donors 鈥 all the logos can be seen on the website.

I鈥檝e already registered for assistance from another organization. Can I register for TeRA program?

  • If you are receiving or have received humanitarian assistance from other organizations in the last 3 months, you cannot receive the assistance within the Temporary Rapid Assistance Program (TeRA).

How and when will I know if I was qualified for assistance?

  • The Polish Humanitarian Action regularly sends SMS messages about the results of the application review. Processing applications and providing assistance can take up to 7 working days. For its part, the PAH does its best to ensure that applicants receive assistance as soon as possible.

In case you still have a question afterwards, please call the hotline.

Program partners

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