Can I register for TERA programme?
Yes, if you meet at least one of the criteria listed in chapter “Who can apply for the TERA programme?”.
Where can I register for the programme?
Above, you can find the addresses of the registration points in Stargard and Olsztyn. Please follow our website to stay informed about new locations available.
Can I register online?
There is no online registration for TERA programme. To register, you need to make an appointment in advance by calling +48 800 11 22 33 and coming in person to the chosen registration point at the appointed time.
Should I come with all my family members for the registration?
No, it is not required. The head of the household (preferably a nuclear family/two generations family) can enroll all his/her family members currently staying in Poland upon showing their ID or other documents confirming their identity (foreign or domestic passport, PESEL etc.) if they also fled Ukraine due to the war or fearing the possibility of invasion.
What documents should I bring?
You should bring only the identity documents (foreign or domestic passport) with the border crossing stamp after February 23, 2022 (or after February 9, 2022 fearing the possibility of the invasion) for all members of your family staying currently in Poland. The presence of a stamp is desirable, but not strictly required in some cases.
Is this help provided by the UN/UNHCR?
No. Polish Humanitarian Action and its partners act as independent humanitarian organizations and currently implement their own project funded by various donors – all the logos can be seen on the website.
I’ve already registered for assistance from another organization. Can I register for TERA programme?
If you are receiving or have received humanitarian assistance that is MPCA (assistance to cover basic needs for three to four months) from other organizations in the last 3 months, you cannot receive the assistance within the Temporary Emergency Rapid Assistance Programme (TERA).
How and when will I know if I was qualified for assistance?
Regardless of the positive or negative outcome, you should be informed of the decision no later than three business days after submitting your application. You will receive information about the result in an SMS notification to the number you indicated during the registration.