PAH鈥檚 Temporary Rapid Assistance Programme (TeRA) for People Who Fled Ukraine

Unfortunately, we regret to report that at this time the project is under revision and we no longer schedule appointments to register with the TeRA programme until further notice. 

All people who have already applied and received confirmation of their enrollment in the programme are guaranteed to receive the remaining tranches of assistance within the upcoming weeks and months. 

Updated information on conditions, times and check-in points of the programme will be available on this website in the future. In case of further questions about the project, please contact our toll-free hotline (800-105-555). 

The Polish Humanitarian Action makes every effort to effectively provide assistance to those in need. 

Have you fled Ukraine due to the war? Are you or your family currently in Poland and in need of assistance? Are you and/or your family unable to cover your basic and essential needs? You may qualify for PAH鈥檚 TeRA programme. The main purpose of this programme is to help those most in need of assistance who fled Ukraine due to the war to cover some of their basic essentials.

Who can apply for TeRA Programme?

If you or your family have fled Ukraine due to the war on or after February 24, 2022 (or since February 9, 2022 fearing the possibility of the invasion) and you meet one of the following criteria:

  • You are a single women
  • You are separated from spouse/partner
  • You or your family members have/are with disabilities
  • You are disabled/unable to work
  • You are elderly men/women (pension age)
  • You are in single headed household with children
  • You are pregnant/lactating women
  • You or your family member suffer from chronic illnesses
  • You are a displaced student/young person
Meeting the criteria does not guarantee successful qualification

Please note that not everyone who applies will qualify for assistance. Only those who are most severely in need of assistance and those who are verified can be approved to participate in this Temporary Rapid Assistance Programme.


Additional information
  • There are no fees for applying for the TeRA programme.
  • You will also be asked to consent to the collection and processing of your information for the purposes of process of qualification to programme and providing humanitarian aid.

Due to high interest in enrollment, registration in the TeRA program is conducted by PRELIMINARY APPOINTMENT ONLY by phone:

+48 800 112 233 (toll-free for mobile operators from Poland)

The helpline provides information about locations and possible time slots for registration for people wishing to apply to receive assistance and it only serves the purpose of pre-registration. The helpline works between 9:00 鈥 17:00 from Monday to Friday. There is no other possibility of registering to participate in this programme. This helpline is intended to only pre-register.

After successful pre-registration, please show up at the selected location with documents of all members of the household that submits the application who are in Poland. Addresses, where pre-registered people can complete their application, are the following:

Dom Ukrai艅ski 鈥 Narodnyj Dim
ul. Tadeusza Ko艣ciuszki 5
37-700 Przemy艣l

艢wietlica Zwi膮zku Ukrai艅c贸w w Polsce
ul. Marii Konopnickiej 16
73-110 Stargard

艢wietlica Zwi膮zku Ukrai艅c贸w w Polsce
ul. J贸zefa Pi艂sudskiego 6/1
75-900 Koszalin

Olszty艅skie Centrum Organizacji Pozarz膮dowych
ul. Tarasa Szewczenki 1
10-274 Olsztyn

Cerkiew 艢w. Andrzeja Aposto艂a
ul. ks. J贸zefa Poniatowskiego 4
11-200 Bartoszyce

The Polish Humanitarian Action makes every effort to effectively provide assistance to those in need.

In case of questions about the programme, please contact the hotline number mentioned below.


Toll-free hotline (for subscribers of Polish operators):

  • 800-105-555



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Can I register for TeRA programme? 

Yes, if you meet at least one of the criteria listed in chapter 鈥淲ho can apply for the TeRA programme?鈥. 

Where can I register for the programme? 

Above, you can find the addresses of the registration points in Przemy艣l, Stargard, Olsztyn, Koszalin and Bartoszyce. Please follow our website to stay informed about new locations available. 

Can I register online?

There is no online registration for TeRA programme. To register, you need to make an appointment in advance by calling +48鈥800 11 22 33 and coming in person at the chosen registration point at the appointed time. 

Should I come with all my family members for the registration? 

No, it is not required. The head of the household (preferably a nuclear family/two generations family) can enroll all his/her family members currently staying in Poland upon showing their ID or other documents confirming their identity. 

What documents should I bring?

You should bring only the identity documents (foreign or domestic passport) with the border crossing stamp after February 24, 2022 (or after February 9, 2022 fearing the possibility of the invasion) for all members of your family staying currently in Poland. The presence of a stamp is desirable, but not strictly required in some cases. 

Is this help provided by the UN/UNHCR? 

No. The Polish Humanitarian Action and its partners act as independent humanitarian organizations and currently implement their own project funded by various donors 鈥 all the logos can be seen on the website. 

I鈥檝e already registered for assistance from another organization. Can I register for TeRA programme? 

If you are receiving or have received humanitarian assistance from other organizations in the last 3 months, you cannot receive the assistance within the Temporary Rapid Assistance Programme (TeRA). 

How and when will I know if I was qualified for assistance?

The Polish Humanitarian Action regularly sends SMS messages about the results of the application review. You will receive SMS message at latest within 3 weeks from registration date. For its part, the PAH does its best to review the applications and  ensure that applicants receive assistance as soon as possible. 


What can I use the assistance for? 

 The assistance is to help you to cover your basic needs. It can be used while shopping as well as at the ATMs. 

What to do if I lost Sodexo card? 

Call Sodexo infoline 22 535 11 11 and block the card and then inform us about it by calling on 800 10 5555 and ask for a card duplicate. 

How to check if I already have the assistance on my card or what is the balance of my card? 

You can check balance of the account in two ways. You can install “Sodexo for you” application on your mobile device. You can also check the balance in any ATM. 

How often do payments come?

Generally, next payments arrive on participants鈥 card within 5-6 weeks. If you have not received next payment after 6 weeks from the previous one, call us at 800 10 5555. 

Can I use the card outside of Poland? 

Yes, you can use the card also outside of Poland. However, transaction fees in different countries may vary. 

In case you still have a question afterwards, please call 800 10 5555.

Program partners

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