Have you fled Ukraine due to the war? Are you or your family currently in Poland and in need of assistance? Are you and/or your family unable to cover your basic and essential needs? You may qualify for PAH’s TERA programme. The main purpose of this programme is to help those most in need of assistance who fled Ukraine due to the war to cover some of their basic essentials.
Who can apply for TERA Programme?
If you or your family have fled Ukraine due to the war on or after February 24, 2022 (or since February 9, 2022 fearing the possibility of the invasion) AND you meet one of the following criteria:
- You are a single woman
- You were separated from spouse/partner
- You are the head of a single-headed household with children/dependents
- You or your family member suffer from chronic illnesses or have disabilities
- You are elderly men / women (60+ age)
- You or your family member is a pregnant/lactating woman
- You are a university student who fled Ukraine
Meeting the criteria does not guarantee successful qualification
Please note that not everyone who applies will qualify for assistance. Only those who are most severely in need of assistance and those who are verified can be approved to participate in this Temporary Emergency Rapid Assistance Programme. If currently or in the last 3 months you have received multipurpose cash assistance from another organization you are not eligible for TERA program.
- There are no fees for applying for the TERA programme.
- You will also be asked to consent to the collection and processing of your information for the purposes of process of qualification to programme and providing humanitarian aid.
Due to high interest in enrollment, registration in the TERA program is conducted by PRELIMINARY APPOINTMENT ONLY by phone:
+48 800 112 233 (toll-free for mobile operators from Poland)
The helpline provides information about locations and possible time slots for registration for people wishing to apply to receive assistance and it only serves the purpose of pre-registration. The pre-registration line is open from 8:00 until its capacity is exhausted (no longer than 16:00) from Monday to Friday. There is no other possibility of registering to participate in this programme. This helpline is intended to only pre-register and for any questions about the programme you should contact the information hotline.
After successful pre-registration, please show up at the selected location with documents of all members of the household that submits the application who are in Poland. Addresses, where pre-registered people can complete their application, are the following:
Świetlica Związku Ukraińców w Polsce
ul. Marii Konopnickiej 16
Olsztyńskie Centrum Organizacji Pozarządowych
ul. Tarasa Szewczenki 1
Polish Humanitarian Action makes every effort to effectively provide assistance to those in need.
In case of questions about the programme, please contact the hotline number mentioned below.
Toll-free hotline (for subscribers of Polish operators):